BCCode 9f (Minidump included). Windows 7 x64
Hello,
I have a brand new notebook, ASUS N53SM, with all the updated drivers and latest OS updates, last night when rebooting I encountered with the blue screen which I describe below.
I have attached the minidump.
Thank you in advance for any assistance!
Mariano.-
Event: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2 (Windows 7 Home Basic x64)
Regional ID: 11274
Problem additional information:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80061AD060
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800B75E690
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Minidump attached on SkyDrive:
C:\Windows\Minidump\102912-37190-01.dmp --->
https://skydrive.live.com/embed?cid=1F9E28AED190BDB6&resid=1F9E28AED190BDB6%21180&authkey=AOjyPi5BKib54aM
Anwsers to the Problem BCCode 9f (Minidump included). Windows 7 x64
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Hi,
Since it is a new computer check with ASUStek Support and the Seller.
As OEM ASUStek
is responsible for the proper operation of both the hardware and Windows.
Keep in mind
the more you do the more they will claim it is something you have done.
Added that even
if you are somehow able to resolve the issue it still needs to be documented in case of
further issues down the road.
=========================================================
If you want to troubleshoot the issue (and you still should contact ASUStek and the Seller).
Results verified by WinDBG, DumpCHK, and BlueScreenView.
The Bug_Check was 9F CAUSE pci.sys which is a Windows component which means
somthing else drove it into Fault.
Actual cause is probaby FLxHCIc.sys xHCI Bus Driver
Fresco Logic.
BugCheck 9F, 3, fffffa80061ad060, fffff80000b9c3d8, fffffa800b75e690
Probably caused by : pci.sys
FAILURE_BUCKET_ID: X64_0x9F_3_FLxHCIc_IMAGE_pci.sys
BUCKET_ID: X64_0x9F_3_FLxHCIc_IMAGE_pci.sys
Further analysis also indicates FLxHCIc.sys dated 10/16/2011 xHCI Bus Driver Fresco Logic.
>[ 16, 2] 0 e1 fffffa8008c1e060 00000000 00000000-00000000 pending
Unable to load image \SystemRoot\system32\DRIVERS\FLxHCIc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for
FLxHCIc.sys
\Driver\FLxHCIc
Check with ASUStek Support, their on-line documentation and drivers, and ask it the
ASUStek Forums about any known issues with that model.
BiosVersion = N53SM.203
BiosReleaseDate = 01/10/2012 <- check for updates to the BIOS, low level chipset
drivers, and the major on-board and separate device drivers.
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = N53SM
SystemFamily = N
SystemVersion = 1.0
BaseBoardManufacturer = ASUSTeK Computer Inc.
BaseBoardProduct = N53SM
BaseBoardVersion = 1.0
N53SM - there are newer BIOS, chipset, and other drivers.
http://support.asus.com/Download.aspx?SLanguage=en&m=N53SM&p=3&s=271
ASUStek Support
http://support.asus.com/
ASUStek Forums
http://vip.asus.com/forum/default.aspx?SLanguage=en-us
ASUStek Drivers
http://support.asus.com/download/download.aspx?SLanguage=en-us
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!
Run CHKDSK
- Go to the Start button.
- In the Search box, type "cmd" (without quotes) and press Enter.
- At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
- Reboot your computer.
"Access denied as you do not have significant privileges. You have to invoke this utility in elevated mode."
If you receive the above error message, it means you are not logged into you computer as an Administrator. If that's the case, follow these steps to run the command prompt in elevated mode:
- Go to theStart button.
- Go to "All Programs > Accessories" and right click on "Command Prompt".
- Select "Run as Administrator".
- In the Search box, type "cmd" (without quotes) and press Enter.
- At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
- Reboot your computer.
Another Safe way to Fix the Problem: BCCode 9f (Minidump included). Windows 7 x64:
How to Fix BCCode 9f (Minidump included). Windows 7 x64 with SmartPCFixer?
1. You can Download SmartPCFixer here. Install it on your system. When you open it, it will perform a scan.
2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.
3. The Fixing part is done, the speed of your computer will be much higher than before and the errors have been fixed.
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