Tuesday, September 13, 2016

Troubleshoot:cannot open document on desktop Error

cannot open document on desktop

I have a document saved in word 2010 that I have saved to my desktop for easy access, now when I click on that document on the desktop the Microsoft  office 2010 screen appears and ask me to enter the product key.
Then when I entered this code it says
it is not a valid number.
what has happen and how do I get this to open on the desktop again?

Solutions to the Problem cannot open document on desktop

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Hi Barbara,
Do you face this issue when you open a specific document?
Which edition of Office did you purchase (Office Home and Student 2010, Office Home and Business 2010, Office Professional 2010)?
You may browse to the location below and check if you find any other edition of Office apart from the one which you have purchased
Click on Start /Control Panel /Program/Program and feature
If found, uninstall the same and repair the edition of Office which you purchased and verify the status.
You may refer to the following article and check if you have Office Professional 2010 trial installed along with the edition of Office you purchased.
If found, uninstall the same as mentioned in the article and check if Office application works fine without any product key error.
You may also refer to the Microsoft article below which provides information about invalid product key error:
I hope the above information helps.
Let us know if you need further assistance.
Thank you.

Machine Throttling
  • Click the Start button.
  • In the Search box, type "regedit" (without quotes) and press Enter.
  • Look for the following registry key: "HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\ SQMClient\Windows\DisabledSessions".
  • On the right window pane, delete the subkey: "Machine Throttling".
  • Restart your computer.

Another Safe way to Repair the Problem: cannot open document on desktop:

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